Terms of Service

What AnswerDeck does

AnswerDeck is a subscription service that provides an AI-powered answering agent for your business phone line. The service includes:

• 24/7 AI call answering — The agent answers every inbound call, even outside business hours.
• Appointment booking — The agent collects job details and schedules appointments on your behalf.
• SMS dispatch — Automated text messages for missed call follow-ups and emergency routing to your on-call staff (Crew plan).
• Bilingual support — English and Spanish voice agent available on the Crew plan.
• Call transcripts — Every handled call is transcribed and available in your dashboard.

By using AnswerDeck, you agree to these terms. If you don't agree, don't sign up.

Free trial

Every new subscriber gets a 14-day free trial. Here's exactly how it works:

• You provide a payment method at signup. You are not charged until the trial period ends.
• If you cancel before day 14, you owe nothing. No fees, no partial charges.
• If you do not cancel, your subscription auto-converts to monthly billing at the start of day 15:

You'll receive an email reminder 3 days before your trial ends. Cancellation is self-service through the Stripe customer portal — no need to contact us.

Billing and cancellation

Subscriptions are billed monthly on the same day each month (your trial end date). All prices are in USD.

To cancel: Log in to the Stripe customer portal (link in your account welcome email) and cancel your subscription. Cancellation takes effect at the end of your current billing period. You keep access until then.

We don't offer prorated refunds for partial months, but if you cancel within 3 days of a billing date and haven't used the service that month, email us and we'll work something out.

If a payment fails, we will retry over 3 days. If it continues to fail, your account will be suspended until payment is resolved.

Your responsibilities

You agree to use AnswerDeck only for legitimate business answering purposes. You are responsible for:

• Configuring the agent with accurate information about your business and services
• Informing your callers that calls may be recorded, as required by the laws of your state (see the Privacy Policy for two-party consent states)
• Complying with all applicable laws, including TCPA, state telemarketing laws, and HIPAA if applicable to your practice
• Not using AnswerDeck to handle calls on behalf of businesses you do not own or operate

Acceptable use

AnswerDeck is designed for inbound answering for local service businesses. The following uses are prohibited:

• Robocalling or bulk outbound calls — AnswerDeck handles inbound calls only. No mass dialing.
• Political or fundraising calls — We don't support political campaigns, PACs, or fundraising operations.
• Debt collection — AnswerDeck may not be used as a debt collection answering service.
• Illegal services — Any use that facilitates illegal activity is prohibited.
• Spam or harassment — The SMS feature may not be used to send unsolicited marketing messages unrelated to a specific inbound call.

We reserve the right to suspend accounts that violate these rules, with or without notice, depending on the severity.

Service availability (SLA)

We target 99.5% uptime for the call-answering service. AnswerDeck is currently in beta. During the beta period:

• We do not guarantee specific uptime percentages by contract
• We do not provide service credits for downtime
• We will notify subscribers of planned maintenance with at least 24 hours' notice when possible

We'll update these terms with formal SLA commitments as we exit beta. Subscribers will be notified.

Intellectual property

AnswerDeck (the software, brand, and underlying AI models) remains our property. Your call recordings, transcripts, and appointment data remain yours. We do not claim ownership over content generated from your business's calls.

You grant us a limited license to process your call data to operate and improve the service.

Limitation of liability

AnswerDeck is a tool — a good one, but a tool. We are not responsible for:

• Missed jobs because a caller hung up before the agent could help
• Incorrect bookings resulting from information a caller provided
• Decisions made by your business based on AI-generated transcripts
• Downtime caused by third-party providers (Twilio, OpenAI, cloud infrastructure)

Liability cap: In any case where AnswerDeck is found liable to you, our maximum liability is limited to 12 months of subscription fees paid by you in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages (lost profits, lost jobs, etc.).

Some jurisdictions do not allow limitation of liability for certain types of damages. If you're in one, the limitation applies to the extent permitted by law.

Governing law and disputes

These terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.

If you have a dispute with us, email hello@answerdeck.com first. Most issues get resolved in one conversation. If we can't resolve it informally within 30 days, disputes will be submitted to binding arbitration in Delaware under the AAA Commercial Arbitration Rules.

You waive the right to participate in a class action lawsuit against AnswerDeck.

Changes to these terms

We may update these terms as the service evolves. We will notify active subscribers by email at least 14 days before material changes take effect. Continued use of the service after that date constitutes acceptance of the updated terms.

If you disagree with a change, you can cancel before the effective date at no penalty.